Solution · main lineInbound
Voice AI · Corporate Secretary & Reception
Your main line, answered and put through
DRING answers your company's main line, finds out who the caller needs and puts the call through. When no one is free, it takes a complete message and sends it to the right person with the reason and a callback number.
DRING workflow demo
A supplier chasing an overdue invoice
Tom, a timber supplier, calls about an invoice two months overdue. Sian in accounts is on another call, so the agent leaves her a note with the invoice number and his mobile, marked for today.
The problem
What breaks today
The main line is everyone's job and no one's job at the same time.
Reception overwhelmed at peak hours
Calls stack up when the front desk is also greeting visitors and handling deliveries.
Calls get routed to the wrong desk
Without a clear intent check up front, callers bounce between extensions before reaching the right person.
After-hours calls leave no message
A caller who reaches voicemail after hours often just hangs up, and the message never reaches anyone.
What changes
Callers get put through, not parked
DRING greets the caller, asks who they are trying to reach or what they need, then either transfers the call with the reason attached or takes a complete message. The right person gets it by SMS or email straight away, not whenever someone checks the voicemail box.
It also handles meeting room bookings and simple appointment requests directly on the calendar.
Hi, I'm trying to reach someone in your finance team about an invoice.
I can connect you now, or take a message if the finance line is busy. Let me try connecting you first.
Sure, thanks.
Transferring you now, I've shared your invoice question so you won't need to repeat it.
RoutingTransferred to finance
ContextShared with recipient
Capabilities
What the agent does on the main line
Live warm handover
Puts the call through to the right person or department, with the reason for the call already shared.
Virtual PBX and SIP
Sits on your existing phone infrastructure as the first point of contact for the main line.
Meeting and calendar booking
Books meeting rooms or simple appointments directly on Google Calendar.
Contact lookup
Recognizes known contacts and routes based on their history with the company.
Complete messages
Takes the name, the reason and a callback number, and sends the message to the right person by SMS or email as the call ends.
The caller's language
62 languages available, 10 live today; yours is validated before launch. Callers are greeted and routed in their own language.
How it works
A typical reception call
Call arrives
The agent answers the main line on the existing PBX or SIP trunk.
Intent identified
The caller states who or what they need, and the agent confirms the right destination.
Put through or take a message
If the person is available, the call is transferred with the reason attached. If not, the agent takes a complete message.
Recipient notified
An SMS or email alert goes out immediately with the message or call summary.
Platform-wide
What the platform runs today
Figures across current production workloads, not the result of one customer.
10K+agent minutes handled every day
300Kcustomer conversations every month
9countries in operation
50+companies trust DRINGsince founding
FAQ
Common questions
Does it replace our phone system?+
No, it sits on your existing virtual PBX or SIP line as the first point of contact and routes from there.
How does it know who to transfer a call to?+
It asks the caller who or what they need, matches that against your routing rules, and transfers or takes a message accordingly.
What happens when no one is available to take the call?+
It takes a complete message and sends it to the right person by SMS or email right away, instead of a voicemail nobody plays.
Can it book meeting rooms as well as answer calls?+
Yes, it can check and book meeting room or appointment availability directly on the connected calendar.