Hospitality · reservation lineInbound
Industry · Hospitality
“Can you hold it?” Yes, for ten minutes
A guest calls about the last double room while her partner parks the car. The agent quotes the price, holds the room for ten minutes and texts a booking link. Hotels run information and booking lines on DRING today, in Turkish and English.
DRING workflow demo
Hold a room while the guest decides
A guest asks for one night this Saturday. The agent finds the last sea-view double, corrects a misheard price, holds the room until twenty past and texts a link. Tap it and the room is hers, or it's released at no charge.
The same call, step by step
Four moves that kept the booking
- It checked availability and named one room and one price.
- It said the price again when the guest misheard it.
- It held the room with a clock on it: until twenty past.
- It texted a link and said what happens if nobody taps it.
All of it happens in your property management or booking system while the guest is still on the line: the availability check, the hold and the link.
Can you hold it?
For ten minutes, yes. Till twenty past, then it goes back online.
RoomSea-view double, Saturday, 1 night
Price quoted£165, breakfast included
HoldUntil 20 past, then released
Booking linkSent by SMS
Where hotel calls pile up
The calls reception takes between check-ins
“Is there a room?”
Availability and price calls peak in the evening and on weekends, often from guests comparing a few hotels at once. An answer now beats a callback tomorrow.
Before arrival
Check-in times, parking, a late arrival, breakfast hours. The same questions, asked while reception is checking someone in.
In the guest's language
Turkish and English are live on hotel lines today. 62 languages available, 10 live today; yours is validated before launch.
Agents in production
From the first call to the next stay
One line answers and books. Two outbound agents follow the stay: a feedback call after checkout, and an offer for the next visit. For travel operators, a travel planner takes itinerary and package questions.
Information and booking line
Answers questions about rooms, prices and the property, and takes bookings, in Turkish and English.
Feedback after checkout
Asks for a score and the reason behind it after the stay, and flags a complaint to the manager.
Loyalty and campaign calls
Calls loyalty members about an offer tied to their tier, inside each country's calling windows.
Travel planner
Answers itinerary questions and walks a caller through package options, for tour and travel operators.
See the full range on the agent catalog.
A call, end to end
A late arrival, noted on the booking
A guest calls at night from another time zone: the flight is delayed. The agent finds the booking, notes the late arrival for reception and confirms by SMS or WhatsApp, in the guest's language.
A request it cannot settle on the call, such as a room change on a full night, becomes a task for reception with the booking attached.
Our flight is delayed. We'll land after midnight. Is the room still ours?
Yes, it's held for you. I've noted a late arrival on your booking, so reception will expect you.
Great. Is parking open that late?
Yes, parking is open all night. I'm sending the booking and parking details to this number now.
BookingLate arrival noted
ReceptionExpecting the guest after midnight
ConfirmationSent by WhatsApp
Across the DRING platform
Same quality, every guest call
Figures from all DRING deployments, not from one hotel.
24/7across time zones, no hold music
300Kcustomer conversations a monthplatform-wide
9countries with DRING operationsplatform-wide
10K+agent conversation minutes a dayplatform-wide
House rules
Your property, your rules
You set the limits
How long a hold lasts, which rooms and rates it may offer, and when a call goes to reception.
Card details stay off the call
In the flow above, the guest confirms through a link, so payment details are never read out on the phone.
KVKK and GDPR
KVKK is Turkey's personal data protection law; GDPR applies to guests from the EU. Guest records are encrypted in transit and at rest, and access is logged. See the security standards.
FAQ
Common questions
Can the agent book directly into our reservation system?+
Yes, it reads and writes to your property management or booking system in real time, so the reservation is confirmed on the call.
What if a guest wants to talk to reception?+
The call passes to your front desk with the dates and the request already noted. If nobody is free, the agent leaves a callback task instead.
Does the line answer at night?+
Yes, at any hour. That matters most for guests calling from another time zone, when reception is closed or busy.
Does it answer in the guest's language?+
Yes. It replies in the language the guest opens with, on the same call. There is no separate line per language and no transfer.
Can it call guests about an offer?+
Yes. The loyalty and campaign caller runs on the same agent, inside the calling windows and do-not-call rules of every country dialed.