Industry · real estateInbound
Real estate
A reception line for every franchise office
Buyers call the office on the listing, not your head office. DRING answers as that office, books the appointment and leaves the adviser a note. This runs live today across a real estate franchise network.
DRING workflow demo
A buyer who wants to think it over
Chris calls about a two-bedroom on Ashgrove Road. The agent asks about his timing, offers a Saturday viewing and, when he hesitates, suggests a Monday call from an adviser instead of pushing.
How a franchise network calls
Where the volume comes from
Two streams reach a franchise network: calls to each office's own line, and portal inquiries that need a call back.
Office lines and portal inquiries
Each franchise office takes its own viewing requests, while property portal inquiries arrive at the same time, each tied to one listing.
Hard for a fixed-size team
No single office can staff reception for the whole network, and a slow first call lets a portal buyer settle on another agency.
What changes with an agent
The agent answers every office line in that office's name, books the viewing on the call and calls portal leads back while the listing is still fresh.
Agents in production
Three agents for a franchise network
One line for every office, one calendar per office, and a fast first call for every new lead.
Reception across franchise offices
Answers reception calls for every office in the network, each in that office's name.
Viewings and office appointments
Books a viewing or an office visit while the buyer is still on the line.
Portal lead callback
Calls a buyer back soon after a property portal inquiry, before they settle on another agency.
See the full range on the agent catalog.
Reception
The office line, answered in the office's name
In a franchise network each office has its own listings, advisers and calendar. The agent picks up each office's calls and works out what the caller needs.
A viewing or an office visit goes straight into that office's calendar.
- Answers as the office the caller rang
- Books viewings and office appointments
- Leaves the adviser a note on what the caller wants
Hi, I saw your listing for the three-bedroom on Elm Street. Is it still available?
It is. I can book you a viewing with Sara from this office. Thursday at 5 PM or Saturday at 10 AM?
Saturday. Can I bring my partner?
Of course. Saturday at 10 is booked for two of you, and Sara will have the floor plan ready.
OfficeRiverside
ViewingSaturday 10 AM, two people
Portal leads
Call back the portal inquiry
A buyer often sends the same inquiry to several agencies from a property portal, so the first useful call matters. Here is how the callback runs.
The inquiry reaches your CRM
It arrives from the portal the way it does today. The agent picks it up there.
The agent calls the buyer
It introduces itself as your office's AI assistant, names the listing and asks what an adviser needs: buying or renting, timing, and whether a mortgage is in place.
It offers a viewing, or a later call
A ready buyer gets a viewing in the office calendar. A buyer who wants to think gets a call from an adviser at a time they choose.
The answers go back to the lead
Timing, financing and the booked viewing or agreed callback are written to the lead record, so the adviser starts from there.
A call, end to end
A portal inquiry, called back
A buyer sent an inquiry from a property portal an hour ago. The agent calls as your office's AI assistant, names the listing and asks what an adviser needs to know.
The call goes out while the inquiry is still fresh, so the buyer remembers the listing. Your adviser's first call starts from timing and financing, not from which property it was.
Hi, this is the Riverside office's AI assistant, calling about your inquiry for the apartment on Mill Lane.
Oh, yes. Is it still available?
It is. Are you hoping to move soon, and is a mortgage already in place?
In a few months. The mortgage is still being sorted out. I'd like to talk to someone first.
TimingA few months
MortgageIn progress
Next stepAdviser call, Monday 6 PM
Lead recordUpdated
Where the agent stops
What it handles, and what goes to an adviser
What it handles
Working out which office and which listing the caller means.
Whether a listing is still available, as your listing data shows it.
Viewings and office appointments, booked in the right calendar.
The buyer's timing, budget range and must-haves, noted for the adviser.
What goes to an adviser
Price negotiation, offers and anything that commits the seller.
Mortgage, tax or legal questions.
A detail your listing data does not answer. The agent says it will check instead of guessing.
A complaint about an office or an adviser.
Across the DRING platform
Same quality, every office call
Figures from all DRING deployments, not from the franchise network alone.
24/7for every office line, evenings and weekends included
300Kcustomer conversations a monthplatform-wide
10K+agent conversation minutes a dayplatform-wide
50+companies have trusted DRINGsince founding
Buyer data
Buyer details, kept to your network
KVKK and GDPR
KVKK is Turkey's personal data law. Buyer and renter contact details stay in your own tenant, and every access is logged. See the security standards.
Callbacks inside the rules
Portal callbacks and follow-up calls respect calling windows and do-not-call lists. How Reach handles them.
Each office's calls improve the next release
What callers ask, office by office, shows where the next release can be sharper, within the data controls agreed for your network.
FAQ
Common questions
Can one agent answer for all our offices?+
Yes. That is what runs live with a franchise network today: each call is answered as the office the caller rang, and appointments go into that office's calendar.
Does it book directly onto an adviser's calendar?+
Yes, it reads and writes to your calendar system in real time, so the viewing is confirmed on the call.
How fast is a new lead called back?+
The callback runs inside the window your team configures, so a new lead is reached before interest moves elsewhere.
What happens when a caller needs an adviser?+
The agent tells the caller an adviser will take it from here and passes on the reason for the call, so nobody asks twice. You decide which calls go to a person, and whether live or as a callback.
Can it answer buyers in other languages?+
62 languages available, 10 live today; yours is validated before launch. The live real estate line runs in Turkish.
How soon can our offices go live?+
Live in a week, starting with one workflow, such as reception for a first group of offices.