Solution · surveysOutbound
Voice AI · Surveys & NPS
Hear from customers who never click a survey link
DRING calls customers after an order, a support case or a renewal, asks your question in a real conversation and keeps the reason behind the score in their own words.
DRING workflow demo
An eight, and the reason it was not a ten
Mrs. Hughes rates yesterday's boiler service an eight: the pressure dropped again this morning. The agent sets up a call from the engineer after four, and she raises her score to eight and a half.
The problem
What breaks today
Most survey channels only reach the customers who were already going to respond.
Email and SMS surveys get ignored
Response rates on link-based surveys are low, and the customers who do respond skew toward the extremes.
Manual call surveys do not scale
A team calling out for feedback can cover a fraction of the customer base before the moment to ask has passed.
Answers pile up unread
Free-text answers collect in a spreadsheet, and an unhappy customer is spotted days later, if at all.
What changes
A short call, right after the moment that matters
DRING calls soon after the order, case or renewal, asks your satisfaction or NPS question, then asks why. When the answer points to a problem, the agent can pass the call to your team or open a follow-up task.
Every answer goes to the CRM with the transcript. The scores flow into Score, where CSAT and NPS are tracked over time.
One quick question about last week's delivery: from 0 to 10, how likely are you to recommend us to a friend?
A six. The sofa's lovely, but the driver came two hours late.
Sorry about that. Shall I ask the delivery team to call you about it?
Yes, tomorrow morning.
Score and reason6 / 10, late delivery
Follow-upCall booked for tomorrow
Capabilities
What a survey call brings back
CRM write-back
The score and the reason, in the customer's words, go to the customer's record.
Scores in one place
CSAT and NPS from every survey call land in Score, next to the scores from your other calls, with sentiment as a label.
Low scores followed up
A low score can pass the call to your team right away, or open a follow-up task for them.
The customer's language
62 languages available, 10 live today; yours is validated before launch. One survey can run in each market's language.
Calling windows and retries
Survey calls stay inside the hours each country allows and retry by outcome. Reach runs them.
SMS follow-up
Sends a thank-you, coupon or support link right after the call ends.
How it works
A typical survey call
Trigger fires
An order, case closure or renewal event adds the contact to the calling list.
Call placed
The agent calls within the configured window after the trigger event.
Question asked
The satisfaction or NPS question is asked, followed by an open question on why.
Answer recorded
The score and the reason go to the CRM and to Score.
Escalation if needed
Detractors are routed to a human or flagged for the team, on the call or right after.
Platform-wide
What the platform runs today
Figures across all current production workloads, not the result of one survey program.
1M+customer conversations to date
300Kcustomer conversations every month
9countries in operation
50+companies trust DRINGsince founding
FAQ
Common questions
What kind of surveys can the agent run?+
Satisfaction and NPS calls are the most common, triggered after an order, a support case or a renewal, with a custom question set for each.
Does it just record a number, or the reason too?+
Both. It asks why, keeps the answer in the customer's words next to the score, and both go to Score.
Can we use our own questions?+
Yes. Each survey has its own question set in your words. The agent asks it the same way every time and adapts to how the customer answers.
How does this compare to an email or SMS survey?+
A live conversation reaches customers who would not click a link, and captures the reason behind the score, not just the rating.