Dring Yapay Zeka ve Büyük Veri Teknoloji Hizmetleri A.Ş. (“Dring AI”)
Last Updated: March 9, 2026
This User Agreement (“Agreement”) has been arranged between Dring Yapay Zeka ve Büyük Veri Teknoloji Hizmetleri A.Ş. (“DRING AI”), which is established in accordance with the laws of the Republic of Turkey and registered in the Istanbul Trade Registry, and the user (“User”) of the dring.ai website and platform.
DRING AI: Dring Yapay Zeka ve Büyük Veri Teknoloji Hizmetleri A.Ş.
Platform: The Dring AI web application and associated services accessible at dring.ai and its subdomains, including the AI-powered voice and chat agent management dashboard.
Services: AI-powered voice and chat agent services, including agents deployed via the WhatsApp Business Platform, telephone networks, and other communication channels, as well as related analytics, reporting, and management tools provided by DRING AI.
Content: Any information, files, images, data, and other materials published or accessible on the Platform.
User: Natural and legal persons who access the Platform and benefit from the Services by accepting the terms of this Agreement.
End User: Individuals who interact with AI agents deployed by Users through WhatsApp, voice calls, or other communication channels.
Website: The dring.ai website and all associated subdomains.
This Agreement regulates the rights and obligations of the parties regarding the Services that DRING AI provides to Users. DRING AI operates an Agentic AI Call Center platform that enables businesses to deploy AI-powered customer service and sales agents across multiple channels, including the WhatsApp Business Platform, telephone networks, and other messaging services.
The User will not be able to access the Services without reading and accepting this Agreement and the Privacy Policy available at https://dring.ai/privacy-policy/.
By logging in to the Platform, the User accepts and declares that he/she has read the entire Agreement, understands its content in its entirety, and approves all its provisions.
The User who wants to receive Services through the Platform is required to provide the requested information accurately and completely. Persons under 18 years of age, restricted persons, and those who do not have legal capacity can only make transactions through their legal representatives.
Users may visit the Platform and perform transactions only for lawful purposes. The use of the Platform for any illegal, fraudulent, or harmful activity is strictly prohibited.
The pricing of the Services offered through the Platform is as published at the time of purchase. DRING AI may introduce discounts, campaigns, and other promotional applications from time to time at its sole discretion. Such applications are periodic and do not constitute a vested right for Users outside the specified promotion periods.
DRING AI acts as a WhatsApp Tech Provider and deploys AI-powered chat agents on behalf of its Users through the WhatsApp Business Platform operated by Meta Platforms, Inc. Users who utilize WhatsApp-based services through DRING AI agree to comply with Meta’s Platform Terms, WhatsApp Business Policy, and all applicable WhatsApp messaging guidelines.
DRING AI shall not be held liable for any service interruptions, policy changes, or restrictions imposed by Meta or any other third-party platform provider. Users acknowledge that the availability and functionality of WhatsApp-based services are subject to Meta’s terms and policies.
Users are responsible for ensuring that their use of AI agents deployed via WhatsApp complies with all applicable laws and regulations, including but not limited to data protection, consumer protection, and telecommunications regulations.
DRING AI may unilaterally amend this Agreement at any time, without giving any reason and without prior notice to the Users. These changes shall be deemed to have entered into force on the date of publication on the Platform. Users who continue to use the Platform are deemed to have accepted these changes.
DRING AI is free to supply Services except for legal obligations. It may suspend, modify, or discontinue the Services offered, and update the terms of supply. DRING AI may exercise this right without the obligation to make prior notification.
DRING AI is not obliged to investigate the accuracy or timeliness of the information transferred by the User to the Platform or to third-party applications accessed through the Platform. DRING AI cannot be held responsible for any damages that may arise due to the inaccuracy of this information.
The Platform may contain links to other websites operated by third parties. DRING AI does not guarantee and does not assume any responsibility for the safety of these links and sites, the accuracy of the information provided, or their compliance with applicable legislation.
DRING AI will develop the necessary audit and control mechanisms for the Platform to operate correctly and in accordance with applicable legislation. However, it does not guarantee that the Platform will be free of errors, interruptions, or harmful features. DRING AI has no responsibility for errors and malfunctions that may occur during the use of the Platform or for harmful actions taken by third parties.
The User is obliged to provide DRING AI with accurate and up-to-date information. The Platform delivers Services based on the information provided by the User, and the User is responsible for the accuracy and completeness of such information.
The User agrees not to violate the security of other Users while using the Platform, and not to take any action against other Users, third parties, or DRING AI.
The User acknowledges that DRING AI is the exclusive right holder of all trademarks, patents, logos, slogans, texts, images, and other intellectual and industrial property rights on the Platform, whether registered or not. The User shall not copy, imitate, or use these rights in any way without prior written consent from DRING AI.
The User agrees not to engage in behaviors that may damage the Platform, associate harmful links with the Platform, use malicious software such as viruses, or use the Platform for illegal purposes.
The use of the Platform does not grant the User any license rights to any intellectual or industrial property rights belonging to DRING AI.
The User agrees to be legally, criminally, and financially liable for all works and transactions performed on the Platform, and to comply with the laws of the Republic of Turkey at all times.
DRING AI processes personal data in accordance with applicable data protection laws, including the Turkish Personal Data Protection Law (KVKK, Law No. 6698) and the General Data Protection Regulation (GDPR) where applicable. Full details of our data processing practices are described in our Privacy Policy at https://dring.ai/privacy-policy/.
Users have the right to request access to, correction of, or deletion of their personal data at any time. To exercise these rights, Users may contact DRING AI at [email protected].
Users who deploy AI agents through the Platform are responsible for ensuring that their End Users are informed about data processing practices and that appropriate consent is obtained where required by applicable law.
DRING AI provides AI-powered services on an “as is” basis. While DRING AI strives to deliver high-quality and reliable services, it does not guarantee that AI agent responses will be error-free, complete, or suitable for all purposes.
DRING AI shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Services, including but not limited to damages arising from AI agent errors, service interruptions, or third-party platform changes.
The User acknowledges that AI-generated responses may occasionally contain inaccuracies and agrees to implement appropriate human oversight for critical business operations.
Natural disasters, epidemics, military events, infrastructure and power outages, severe weather conditions, cyber-attacks, and similar events which are not under the control of the parties and which make it impossible or significantly difficult for them to fulfill the obligations undertaken under this Agreement are considered force majeure. The party that cannot fulfill its responsibilities due to force majeure cannot be held responsible for this reason.
This Agreement is governed by the laws of the Republic of Turkey. Istanbul Courthouse Courts and Execution Offices shall have jurisdiction over any disputes arising from this Agreement.
Effective Date: March 9, 2026
Version: 2.0
